Shipping policy

SHIPPING POLICY

At Wayloa, we want your order to reach you as smoothly as possible. Below you’ll find everything you need to know about processing, shipping and delivery.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been confirmed.

Processing times do not include weekends or public holidays. During particularly busy periods, processing may occasionally take a little longer.

SHIPPING DESTINATIONS

Wayloa ships internationally.

Available shipping destinations, delivery options and applicable shipping charges are displayed at checkout based on your delivery address.

Shipping availability may vary by destination. If your country or region is not available at checkout, we are currently unable to deliver to that location.

DELIVERY TIME

Once your order has been processed, estimated delivery is generally 7–14 business days.

Delivery times are estimates and may vary depending on the destination, carrier, customs processing, public holidays, weather conditions or other circumstances outside our reasonable control.

SHIPPING COSTS

Applicable shipping costs are displayed or calculated at checkout before you complete your purchase.

The shipping charge may vary depending on your order and the available shipping method.

ORDER TRACKING

When tracking information is available, you will receive an email once your order has been shipped with the relevant tracking details.

Please allow some time for tracking information to become active after your order has been dispatched.

DELIVERY DELAYS

If your order is taking longer than expected, please check your tracking information first.

If your order has not arrived within the estimated delivery window, contact us at contact@wayloa.com with your order number so we can investigate.

If we are unable to deliver your order within a reasonable timeframe, we will work with you to arrange an appropriate solution, including cancellation or a refund where required by applicable consumer protection laws.

Where applicable law requires us to notify you of shipping delays, obtain your consent to a revised shipping date, or offer cancellation and a refund, we will comply with those requirements.

INCORRECT SHIPPING ADDRESS

Please make sure your shipping information is complete and accurate before placing your order.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to update the address before processing, but changes cannot be guaranteed once an order has been dispatched.

DAMAGED, LOST OR INCORRECT ORDERS

If your order arrives damaged, you receive an incorrect item, or you believe your parcel has been lost in transit, please contact us as soon as possible at contact@wayloa.com.

Please include your order number and, where available, photos of the item and packaging to help us investigate.

We will review the issue and arrange an appropriate resolution, including a replacement or refund where required by applicable consumer protection laws.

Nothing in this policy excludes, restricts or modifies any consumer rights or remedies that cannot lawfully be excluded.