Refund policy

RETURNS & REFUNDS POLICY

We want you to feel confident shopping with Wayloa. If something isn’t right, you may request a return within 30 days of receiving your order.

RETURN ELIGIBILITY

For change-of-mind returns, items must be unused, unworn, and in the same condition in which you received them, with their original packaging where applicable.

Our 30-day return policy does not limit any rights or remedies available under applicable consumer protection laws.

ITEMS THAT CAN'T BE RETURNED

Items that have been used, worn, washed, damaged after delivery, or are no longer in their original condition are not eligible for change-of-mind returns.

These exclusions do not apply where a return, refund, replacement or other remedy is required under applicable consumer protection laws.

HOW TO REQUEST A RETURN

To request a return, please contact us at contact@wayloa.com with your order number and the reason for your return. We’ll provide you with the next steps and return instructions.

Please contact us before sending items back so we can provide the appropriate return instructions. This procedure does not limit your statutory consumer rights.

RETURN SHIPPING

For change-of-mind returns, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable unless required by applicable consumer law.

For faulty, damaged, incorrectly described or incorrect items, return shipping costs and any other reasonable return expenses will be handled in accordance with applicable consumer protection laws.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item is damaged, faulty, incorrectly described, or you receive the wrong product, contact us as soon as possible at contact@wayloa.com with your order number and, where available, photos of the item.

We will review the issue and provide an appropriate remedy, which may include a repair, replacement or refund, depending on the circumstances and your rights under applicable consumer protection laws.

For products covered by the Australian Consumer Law, customers are entitled to the remedies provided by that law, including the right to choose a refund or replacement where a product has a major failure.

We will not require customers to waive any statutory consumer guarantees.

EXCHANGES

We don't currently offer direct exchanges for change-of-mind requests.

If you'd like a different size, colour or product, please contact us to arrange an eligible return and place a new order for the item you prefer.

This does not affect your rights to a replacement or other remedy under applicable consumer protection laws.

REFUNDS

For approved change-of-mind returns, we will process your refund after receiving and inspecting the returned item.

Approved refunds will be issued to your original payment method, unless otherwise agreed or required by applicable law.

Refunds are generally processed within 5–10 business days after approval. Your bank or payment provider may require additional time to reflect the amount in your account.

For faulty, damaged, incorrectly described or incorrect items, refunds will be handled in accordance with applicable consumer protection laws and will not be unreasonably delayed.

CANCELLATIONS AND ORDER CHANGES

If you need to cancel or change an order, contact us as soon as possible.

We’ll do our best to help, but we cannot guarantee changes or cancellations for change-of-mind requests once an order has entered processing.

This does not affect any cancellation or refund rights available under applicable consumer protection laws, including rights relating to shipping delays or failure to deliver.

CONSUMER RIGHTS

Nothing in this policy excludes, restricts or modifies any consumer rights, guarantees or remedies that cannot lawfully be excluded under applicable law.

For customers in Australia, this includes rights under the Australian Consumer Law.

For customers in the United States and other destinations, applicable federal, state and local consumer protection laws continue to apply.

Our voluntary 30-day return policy is offered in addition to these statutory rights.