RETURNS & REFUNDS
Something not quite right?
We want you to be happy with your Wayloa order. Here's how returns work.
Return Window
30 DAYS FOR CHANGE OF MIND
Return Condition
UNUSED & IN ORIGINAL CONDITION FOR CHANGE OF MIND
Return Shipping
CUSTOMER-PAID FOR CHANGE OF MIND
Refunds
5–10 BUSINESS DAYS FOR APPROVED RETURNS
Can I return my order?
Yes. For change-of-mind returns, you can request a return within 30 days of delivery. Items must be unused, unworn and in their original condition and packaging, with proof of purchase.
If your item arrives faulty, damaged, incorrect or does not match its description, please contact us as soon as possible.
Your rights under applicable consumer protection laws, including the Australian Consumer Law where applicable, are not limited by our 30-day change-of-mind policy.
How to start a return
Step 1
Contact us
Get in touch with your order number and the reason for your return before sending anything back.
Step 2
Wait for confirmation
We'll review your request and let you know how to proceed, in accordance with your applicable consumer rights.
Step 3
Send your item back
We'll provide return instructions and the return address. Please contact us before sending anything back so we can guide you through the process.
Step 4
We process your return
Once we receive and assess your item, we'll confirm the outcome and arrange any applicable refund, replacement or other remedy.
Return condition
For change-of-mind returns, items must be unused, unworn and in their original condition and packaging, with proof of purchase. These conditions do not limit any rights you may have under applicable consumer protection laws in your country or region.
Items That Can't Be Returned
Items that have been used, worn, washed, damaged after delivery, or are no longer in their original condition cannot be returned, except where required by applicable consumer law.
Damaged, faulty or not what you ordered?
If your order arrives damaged, faulty, or isn’t what you ordered, contact us as soon as possible. Include your order number, a short description and photos where available. We’ll review the issue and arrange an appropriate remedy, including a refund or replacement where required by applicable consumer protection laws.
Refunds
For approved change-of-mind returns, your refund will generally be processed to your original payment method within 5–10 business days after we receive and inspect the returned item.
Refunds required under applicable consumer protection laws will be handled without unreasonable delay and in accordance with your statutory rights.
Once a refund has been issued, your bank or payment provider may take additional time to reflect it in your account.
Original shipping costs
Original shipping costs are non-refundable for change-of-mind returns. If your order is faulty, damaged, incorrect or otherwise covered by applicable consumer law, any applicable shipping costs will be handled in accordance with your consumer rights.
Return shipping
For change-of-mind returns, return shipping costs are the customer’s responsibility. If an item is confirmed faulty, damaged or incorrect, Wayloa will cover or reimburse reasonable return shipping costs where required by applicable consumer law.
Need to cancel an order?
If you need to cancel an order, contact us as soon as possible.
If your order hasn’t been processed yet, we’ll do our best to help. Once it’s already on its way, cancellation for change of mind may no longer be possible.
This does not affect your cancellation, refund or other rights under applicable consumer protection laws.
Ordered the wrong size?
If your item doesn't fit quite right, contact us with your order number and we'll help you figure out the best next step.
Exchanges
We don't currently offer direct exchanges. If you'd like a different size, colour or product, please contact us to arrange an eligible return and place a new order for the item you prefer. Your rights under applicable consumer law are not affected.
STILL NEED HELP?
We're here to help.
Send us your order number and let us know what's going on — we'll take it from there.